Customer Care Representative

HMO on Day 1

Saving Plan

Retirement Plan

Duties and Responsibilities:

• Engage with and resolve customer issues, requests and benefits claims
• Address and resolve client's application issues
• Take initiative to recommend and implement quality process improvements based on identified trends or other gaps in knowledge
• Record and report on issues that customers encounter
• Carry out issue root cause analysis and resolution in a timely and effective manner
• Support customers during our hours of operation

Qualifications:

• Has at least 3 years Customer Service experience not necessarily all in Healthcare. 
• Experience working with email, chat & voice support. Email and Chat experience is a MUST
• Experience working with Salesforce or similar CRM, preferred
• Excellent communication skills (written and verbal)     
• Could be in other type of business with at least background healthcare insurance 
• The candidate should be keen to details and has problem solving capabilities